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Welcome to Musimob UK. The following information will help you to use this service to preview and download music and other content to your PC or mobile phone. Please see the answers below to the most frequently asked questions.
Media Players:
Do PC downloads from Musimob UK work with the iPod?
Where can I find an MP3 player?
Registration:
Why do I Need to register to use Musimob UK?
How do I edit my registration details?
Using the site:
What PC set-up do I need to use Musimob UK?
How do I find music on Musimob UK?
How do I preview music?
Downloading tracks
Buying Music:
How to buy
How will my order appear on my credit card bill?
Downloading your music
Playing your downloaded music
Burning and transferring tracks
Mobile Downloads
Mobile Download Connection Trouble
Guides
Online Guides
Windows Media DRM files are not compatible with the iPod. To work on your MP3/media player, it must support Windows Media DRM. This can usually be identified by the "Plays for Sure"™ logo. For further information about Plays for Sure and Windows Media DRM, please go to: Microsoft.com: Plays for sure (opens in new window) or Microsoft.com: Media Player Home (opens in new window).
You can find MP3/media players at most electrical stores. For a list of devices that support Microsfot DRM please visit: Microsoft.com: Plays for sure (opens in new window).
You need to register your details with Musimob UK so that we can create an account for you to buy and manage your PC downloads. If you also purchase mobile downloads, we can link your mobile purchases with your account if you include your mobile number in your registration details. However, if you are simply buying mobile content, there is no need to register.
Click here to go to the registration page, then simply follow the on screen instructions. Once you have registered, simply click the "Sign In" link whenever you visit this site.
Simply click the "Sign In" link and follow the on-screen instructions – you can change your password, update a credit card details and amend your contact details here.
You will need a PC that is running Windows XP and Windows Media Player version 10 or above. Apple Macs are not compatible with this service.
Simply enter the name of an artist or track in the search box or click on the artwork or artist name of a featured product to see more information. You can then listen to a preview of the track or add it to your basket.
You can click on the listen icon next to the product to listen to a streamed preview of an individual track. To listen to previews of more than one track, click on the headphones icon for each track (or if it is an album or multiple track single click on the ‘listen to all’ icon at the bottom of the track information panel). Use the drop-down music player (towards the top left of the homepage) to skip, listen again or add previewed tracks to your basket.
If you are buying music to download to your PC, you will need to purchase the tracks you have selected then download them to your PC (see below for details of how to use the download manager). If you are buying mobile content, this will be delivered ‘over the air’ straight to your mobile.
PC downloads can only be paid for on a valid credit card. You can store one with your account (but this is not required). Musimob UK accepts the following cards:
Musimob UK does not accept debit cards such as Maestro (Switch) at this time.
If you are purchasing mobile content by text message, you will be charged by reverse bill text messages sent from 83138. Each message costs £1.50 unless otherwise stated in the text. You will also be sent a non-charged WAP Push ‘service message’ which you need to use to download the purchased content. Please ensure you have sufficient credit to pay for your order as the download link will not be sent until the order has been paid for in full.
Once you have selected the tracks that you want to purchase as PC downloads, if you are not already signed in, you will be prompted to do so. Then simply follow the on screen instructions.
Your order will be listed as being to DX3 Technologies Ltd. or DX3 Technologies Euro.
How do I download the music I have purchased?
Once you have purchased your tracks, you will be taken to the download manager to complete the download process. You will be prompted to save the tracks to a folder in your chosen location on your PC, usually in your ‘My music’ folder.
Most tracks will download in a couple of minutes, although this largely depends on your PC’s internet connection speed.
Music downloaded from Musimob UK is delivered in as Windows Media Audio (WMA files which are protected by Windows Media DRM) and you can play your files using your PC’s Windows Media Player. The first time you play the track that you have downloaded, Musimob UK will deliver the licence that governs the number of times that you can burn or transfer a track.
Once you have downloaded your music, you will need to use the Windows Media Player to burn tracks to CDR or transfer them to a portable device. Please note that to burn tracks to CDR, your PC will need to be equipped with an appropriate CD burner. Tracks can only be transferred to portable devices that support Windows Media DRM 9 or above – if in doubt, please check with the device manufacturer.
Musimob UK’s PC downloads are not compatible with the Apple iPod.
Mobile content (realtones, polyphonics, fulltrack to mobile etc.) are all delivered via WAP / GPRS. You may incur data charges while downloading. For fulltrack to mobile we strongly recommend using a 3G service and that you have a mobile data tariff. If you are unsure about your handsets capabilities or about your WAP connection, please contact your network provider.
All licenced mobile music content is supplied forward locked. Check our compatibility service before ordering as mistakes are not refundable.
If you have not received a download link, we may still be waiting for the bills to complete. If you have paid by SMS please allow up to 72 hours for the order to be completed. Your download link will not be sent until all the billed messages have been successfully delivered.
If after 72 hours you still do not have the download link contact our customer care team who will re-send this to you. For Three customers, this is sent as an SMS message.
Sometimes while trying to download your order on your phone, you may get a message similar to: "Unable to connect" or "Connection not available". These messages are normally from your handset because it can not connect to the mobile internet.
You can help to reduce the chance of this by making sure you have an active internet service on your account (or credit if you are a pay-as-you-go user) and that you have a good signal. On many handsets there is an icon for "GPRS" connection for example: SonyEricsson handsets normally have a blue background colour on the signal meter at the top left of the screen to show GPRS has a signal. For your handset please check your phones manual or the manufacturers website for further information.
If you still have connection trouble please contact your network to make sure you have mobile internet enabled and that your phone is able to receive the service.
We have several guides to help you with using our service. They include screen shots and photos and cover both PC and mobile.
Guides:
PC Guide
Mobile Guide
Guide FAQs:
PC Guide FAQ
Mobile Guide FAQ
The images here are for preloading only.
